Veyl Ventures

Nov 2019 - Apr 2024 · 4 yrs 6 mos

Retained clients for brands such as L'Evate You by Steve Harvey, Nature MD by Dr. Vincent Pedre, Bone Broth by Dr. Kellyann, and Dr.Jeff Pets; helping to create a desired blueprint of their health and lifestyle goals. Coordinated internally with operations and logistics to maintain knowledge of new company nutraceutical products from L'Evate You, Nature MD, Dr. Kellyann, and Dr. Jeff Pets. Effectively built and managed sales pipelines and customer relationships. Managed client accounts and followed up routinely to evaluate health progress. Trained new hires on products and services, best practices, and protocols to reduce processing gaps and loss in sales. Worked using sales software, such as Zendesk, Shopify, JustCall cloud phone software, Ring Central, Slack, and Pure Cloud. Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to the department supervisor. Mentored new employees on procedures and policies to maximize team performance. Participated in ongoing proprietary product training and certifications to become a more valuable asset and advance my knowledge in problem-solving, CRM software, and customer service.

New Vitality

Nov 2015 - Nov 2019 · 4 yrs 1 mo

As a Sales and Customer Relations Specialist, I successfully implemented effective sales strategies and product marketing initiatives, consistently surpassing sales quotas. I took on the responsibility of training and supporting new team members in product knowledge and the use of sales software. During peak periods, I volunteered to manage customer complaints and issues on behalf of management. My role involved engaging with customers through email and phone, focusing on building strong relationships and ensuring their satisfaction before concluding interactions. Additionally, I developed and maintained positive relationships with both customers and team members, contributing to the overall success of the company.

Brands I have recently assisted in achieving sales growth

L'Evate You

Products: Vitality Daily Greens, Vitality Boost Gummies, Alert and Focus Powder

Dr. Kellyann

Products: Bone Broth Powder, Collagen Shakes, Collagen Smoothies, Cleanse and Reset Kit, Lemon Sips, Hermonal Healthcare, Bellabiotics

Dr. Jeffpets

Products: Daily Canine Care

Nature Md

Products: Gutconnect, GutRythm, Daytime Detox, Nighttime Recovery, Synbiotic 365